Freebies
Learn from a departure without making it a sales call.
Community & communicationAsk thoughtful questions after a cancellation, record consistent reasons, and turn repeated themes into one practical change.
- A ten-minute conversation outline and a respectful opening and close.
- Twelve optional questions on schedule, price, coaching, progress, and life changes.
- A five-question written version for students who would rather not talk.
- Reason codes and a monthly routine for reviewing patterns.
- How GymClass supports the process with student-profile notes and Retention analytics.
How it works
Invite the student to a short, optional conversation within a week of cancellation, and make clear that you are listening rather than trying to sell. Log one primary reason, review patterns monthly, and choose one change to test.
How GymClass does it: GymClass provides student-profile notes and Retention analytics for cancellation tenure and churn trends; it does not provide an exit-survey feature. Explore the GymClass retention tools.