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The 3 attendance signals that predict a quit — before it happens
Three attendance signals can help a coach start a retention conversation early: a longer gap since the last visit, fewer visits in the last 30 days, and a clear change from the student’s own routine. None proves someone will leave, but together they help you decide whom to check in with first.
1. The gap is longer than usual
Count days since the last visit and compare that number with the student’s normal schedule. A student who usually trains three times a week may need a different check-in after ten days than someone who attends every other week.
2. Recent visits have dropped
Compare the last 30 days with the previous 30 days. A simple change score is:
Attendance change = (recent visits − prior visits) ÷ max(prior visits, 1).
Use the result to sort a review list, not to label people. A drop from eight visits to four deserves context; a change from zero to zero does not tell you what happened.
3. Multiple signals arrive together
A longer gap combined with fewer visits is more actionable than either measure alone. Check for known reasons first, then send a short, supportive message with an easy invitation back. In GymClass, an at-risk view brings these indicators together; see it live in the demo → and explore the student follow-up flow.
Turn signals into a conversation
Keep four columns in your manual review: student, last visit, visits in 30 days, and follow-up owner. Review it weekly, assign one next action, and note the outcome. Avoid ranking students by a single score without checking injury, travel, schedule changes, or a planned pause.
The Risk Radar worksheet gives you a starting point. For the product workflow, follow the spot at-risk students tutorial.